SCHOOLSTATION SUPPORTDESK
Technology support that stays on track.
Give school staff a clear way to request technology help. Organize technician assignments, priorities, and request status in one place to reduce back-and-forth and keep support work moving.
Contact Us About SupportDeskEasy support requests
Give teachers and staff a simple way to request help and follow the status of their tickets.
Technician workflows
Assign, prioritize, and manage requests from submission through resolution.
Reporting and visibility
Understand support activity, identify outstanding issues, and monitor trends across your district.
Take a tour of SupportDesk
Explore the product’s supported workflows using these existing views.
Open requests with status, priority, location and assignment indicators.
SupportDesk
Keep open requests in view.
Review open requests, priorities, assignments, and the details technicians need to move work forward.
1 of 4: Keep open requests in view.
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Keep open requests in view.
Review open requests, priorities, assignments, and the details technicians need to move work forward.
Open requests with status, priority, location and assignment indicators.
Review request details.
Review open requests, priorities, assignments, and the details technicians need to move work forward.
A request with description, technician comments, assignment, room and asset number.
Review support activity.
Review request counts and current statuses using the available reporting filters.
Open, unassigned and closed request counts for the selected school year.
Find equipment information.
Use recorded asset numbers to find equipment information in TechInventory, subject to your permissions. Equipment details open in a separate product view.
A separate TechInventory record matching the asset number recorded on the support request.
SupportDesk + TechInventory
Better support starts with better asset information.
Reference asset numbers in SupportDesk requests and look up equipment details in TechInventory, subject to permissions. Equipment details open in a separate product view.
Explore TechInventoryGive your technology team better tools.
Tell us about your district’s needs, and we’ll show you how Schoolstation SupportDesk can help.
Contact Us About SupportDesk